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    Improve Performance
 Gain Control...

  Improve your business with the eClientRetention Ò customer survey process.

        Customer feedback is the key to your companies success.

             Our foundation is the survey below that starts everything.
 

 ABC Heat & Air.

 Very
Satisfied		 Satisfied Not Sure Dissatisfied Very 
Dissatisfied		 N/A
1. Overall Experience
2. Courteous and Friendly
3. Knowledgeable
4. Completed the Work in a Timely Manner
5. Explained Operation & Maintenance of System
6. Prompt
7. Kept My Home Neat and Clean
8. Resolved Any Issues to My Satisfaction
9. Explained Labor Warranties

10. How did you hear about ABC Heat & Air? 
      

11. Comments/Suggestions:
     

12. Would you recommend ABC Heat & Air to your friends or family? 
      Yes     No     Maybe


Sample Results
Equipment Install
 
Overall Experience
 
100.0 % Completely Satisfied
  Very Satisfied
  Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
Courteous and Friendly
 
100.0 % Completely Satisfied
  Very Satisfied
  Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
Knowledgeable
 
100.0 % Completely Satisfied
  Very Satisfied
  Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
Completed the Work in a Timely Manner
 
100.0 % Completely Satisfied
  Very Satisfied
  Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
Explained Operation & Maintenance of System
 
100.0 % Completely Satisfied
  Very Satisfied
  Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
Prompt
 
12.8 % Completely Satisfied
17.2 % Very Satisfied
70.0 % Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
Kept My Home Neat and Clean
 
100.0 % Completely Satisfied
  Very Satisfied
  Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
Resolved Any Issues to My Satisfaction
 
100.0 % Completely Satisfied
  Very Satisfied
  Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
Explained Labor Warranties
 
80.0 % Completely Satisfied
10.0 % Very Satisfied
10.0 % Satisfied
  Somewhat Dissatisfied
  Very Dissatisfied
  N/A
   
How did you hear about our company?
 
20.0 % Advertisement
  Internet
10.0 % Referred
5.0 % Saw truck
60.0 % Post Card
  Phone book
5.0 % Other
   
Comments/Suggestions:
 
  We thank you, we are more than satisfied with the overall installation process.
   
At this time, would you like to recommend our company to friends or family?
 
100.0 % Yes
  No
  Maybe

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